Office Of The Ombudsman

SKIP NAVIGATION Office Of The Ombudsman

The 2025/26 Annual Report of The Ombudsman has been published. Please click here to view the report.

X

omb homapge banner1

English Overlay - omb homapge banner1

The Ombudsman –

acts with

independence,

objectivity

and impartiality

omb homapge banner2

English Overlay - omb homapge banner2

We strive to improve

public administration,

uphold our values and

advocate a positive

complaint culture

English Overlay -

We explore handling suitable cases

by mediation first to resolve conflicts

and foster social harmony

What's New

Ombudsman briefs Legislative C

Press Releases

14 July 2026

Ombudsman briefs Legislative Council Members on work results of 2025/26

Press Releases

Ombudsman engaged with adviser

Events

9 July 2026

Ombudsman engaged with advisers to share annual work results

Events

Ombudsman s latest annual repo

Press Releases

8 July 2026

Ombudsman’s latest annual report presents remarkable supervisory efforts and initiatives to prevent maladministration

Press Releases

Ombudsman attended deck recept

Events

3 July 2026

Ombudsman attended deck reception of Nanning Naval Task Group

Events

Ombudsman attended launch cere

Events

2 July 2026

Ombudsman attended launch ceremony of activities in celebration of 105th anniversary of founding of Communist Party of China

Events

Ombudsman announces results of

Press Releases

29 June 2026

Ombudsman announces results of four direct investigation operations

Press Releases

Hong Kong International Ombuds

Press Releases

25 June 2026

Hong Kong International Ombudsman Academy hosts first webinar to foster international exchanges

Press Releases

Ombudsman visits Kadoorie Farm

Events

16 June 2026

Ombudsman visits Kadoorie Farm and Botanic Garden to learn about wildlife rescue efforts

Events

Ombudsman meets with Secretary

Events

11 June 2026

Ombudsman meets with Secretary for Private Sector Integrity, Office of the Comptroller General, Brazil

Events

Ombudsman meets with Deputy Se

Press Releases

9 June 2026

Ombudsman meets with Deputy Secretary of Communist Party of China Central Commission for Discipline Inspection and Vice Chairman of National Commission of Supervision

Press Releases

Over 1 400 young talents appli

Events

1 June 2026

Over 1,400 young talents applied for Assistant Investigation Officer role in latest recruitment drive

Events

Ombudsman probes secretariat s

Press Releases

19 May 2026

Ombudsman probes secretariat services and administrative support provided by Agriculture, Fisheries and Conservation Department for Veterinary Surgeons Board of Hong Kong

Press Releases

Office of The Ombudsman holds

Press Releases

15 May 2026

Office of The Ombudsman holds learning and exchange session to enhance alignment with National 15th Five-Year Plan

Press Releases

Ombudsman announces results of

Press Releases

16 April 2026

Ombudsman announces results of direct investigation operation into Government’s work in combating cruelty to animals

Press Releases

Congratulations on the 30th An

Announcements

16 April 2026

Congratulations on the 30th Anniversary of the Asian Ombudsman Association

Announcements

What Are You Looking for?

Make a complaint

Start the process here

complaint

Explore our work

View our reports and cases

our work

Got questions?

Read our FAQ for more information

investigation

Submit enquiry & feedback

Complete the online form here

See Our Statistics Highlight of 2025-2026

ccc

Complaints received

jjjj

Complaints completed

Performance achieved

3421

Closed after assessment

1145

Resolved by mediation

400

Concluded by inquiry

46

Concluded by full investigation

Direct investigation operations completed

10

report

Inter-departmental collaboration cases processed

396

Recommendations given

573

Observations given

912

Enquiries received

8134

Read About Our Cases

Direct Investigation Operations

Combating Unlawful Occupation of Government Land (Full report only available in Chinese)

Direct Investigation Operations

Arrangements for Counter Services at Licensing Offices of Transport Department (Full report only available in Chinese)

Direct Investigation Operations

Government’s Work on Management of Countryside Facilities (Full report only available in Chinese)

Direct Investigation Operations

Government’s Determination of Slope Maintenance Responsibility and Risk Management of Private Slopes (Full report available soon)

Direct Investigation Operations

Government’s Work in Combating Cruelty to Animals (Full report available soon)

Direct Investigation Operations

Effectiveness of administrative support provided for complaint handling by Secretariat of Medical Council of Hong Kong under Department of Health and Department of Health’s regulatory role

Direct Investigation Operations

Government’s Work on Landslide Prevention and Mitigation and Management of Government Slopes

Direct Investigation Operations

Respite Services for Supporting Carers of Elderly Persons and Persons with Disabilities

Direct Investigation Operations

Illegal Disposal of Construction Waste and “HoHoSkips” Recycling Service

Direct Investigation Operations

Housing Department’s Management of Public Housing Estates: Air-conditioner Dripping

Direct Investigation Operations

Government’s Regulation of Occupational Safety and Health in Construction Industry

Direct Investigation Operations

Housing Department’s Management of Public Housing Estates: Illegal Parking

Direct Investigation Operations

Government’s Arrangements for Recovery, Refurbishment and Reallocation of Public Rental Housing Flats

Direct Investigation Operations

Government’s Work in Combating Abuse of Public Housing Resources

Direct Investigation Operations

Government’s Provision of Public Services Relating to the After-death Arrangements

<

>

Full Investigation

Congratulations on the 30th An

Government’s mechanism of regulating illegal bicycle parking caused by bicycle rental shops

Full Investigation

Congratulations on the 30th An

Transport Department’s lack of transparency in relocating toll point at Western Harbour Crossing

Full Investigation

Congratulations on the 30th An

Hospital Authority’s deposit refund arrangements for assistive device loan service

Full Investigation

Congratulations on the 30th An

Property Management Services Authority’s procedures and mechanism for handling and responding to public complaints

Full Investigation

Congratulations on the 30th An

Tender for operating light refreshment business at a park under Leisure and Cultural Services Department

Full Investigation

Congratulations on the 30th An

Tender for operating restaurant business at a swimming pool under Leisure and Cultural Services Department

Full Investigation

Congratulations on the 30th An

Buildings Department’s handling of unauthorised building works

Full Investigation

Congratulations on the 30th An

Transport Department’s management of a ferry service operator’s announcement arrangements

Full Investigation

Congratulations on the 30th An

Enforcement actions taken by Lands Department against unlawful occupation of government land

Full Investigation

Congratulations on the 30th An

Water Supplies Department’s handling of a case of water meter mix-up

Full Investigation

Congratulations on the 30th An

Complaint against government departments about handling of a clogged catchpit in a village

Full Investigation

Congratulations on the 30th An

Food safety reports of Food and Environmental Hygiene Department

<

>

Mediation and Inter-departmental Collaboration

Mediation Case: Cross-departmental responsiveness in supporting an elderly wheelchair user to overcome financial barriers

Mediation and Inter-departmental Collaboration

Mediation case: HAD’s responsiveness to public views: benches reinstalled for residents’ convenience

Mediation and Inter-departmental Collaboration

Mediation Case: Fostering consensus and inter-departmental collaboration for smoother postal service

Mediation and Inter-departmental Collaboration

Mediation Case: Reviewing the procedures for temporary storage of cremains: updated service notes to avoid misunderstanding

Mediation and Inter-departmental Collaboration

Mediation Case: Social Welfare Department’s flexible approach to CSSA application from the recipient’s perspective

Mediation and Inter-departmental Collaboration

Mediation Case: Fast-tracked notification of visa approval for stress-free newborn arrival

Mediation and Inter-departmental Collaboration

Mediation Case: Refining the notification for licence renewal: small change, greater convenience

Mediation and Inter-departmental Collaboration

Inter-departmental Collaboration Case: Combining efforts to identify seepage source and fix the problem

Mediation and Inter-departmental Collaboration

Mediation Case: Detect the origin of bathroom odours from the perspective of residents

Mediation and Inter-departmental Collaboration

Mediation Case: Positive communication – Peaceful coexistence of human and stray animals

Mediation and Inter-departmental Collaboration

Mediation Case: Post Office’s responsiveness – Standing in other people’s shoes

Mediation and Inter-departmental Collaboration

Mediation Case: Lands Department attentive to public concern with prompt actions to address risk of tree collapse

Mediation and Inter-departmental Collaboration

Inter-departmental Collaboration Case: Food and Environmental Hygiene Department and Leisure and Cultural Services Department team up to replace packets of poisonous baits with bait boxes for rodent control

Mediation and Inter-departmental Collaboration

Mediation Case: Food and Environmental Hygiene Department’s flexible handling of application for scattering cremated ashes in garden of remembrance

<

>