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See Our Statistics Highlight of 2023-2024
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Complaints received

jjjj

Complaints completed

3

Performance achieved

78.4 %

by electronic means or fax

10.6 %

by post

9.1 %

in person

1.9 %

by phone

2344

Closed after assessment

95

Concluded by full investigation

1771

Concluded by inquiry

187

Resolved by mediation

100 %

Complaints outside our statutory purview closed within 15 working days after initial assessment

86.5 %

Complaints concluded by investigation or inquiry within 3 months

99.1 %

Complex cases concluded by investigation or inquiry within 6 months

Direct investigation operations completed

10

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Cases related to access to information completed

72

Recommendations given

186

Enquiries received

8599

Read About Our Cases
Government’s Regulation of Occupational Safety and Health in Construction Industry (Full report available soon)
Summary
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Housing Department’s Management of Public Housing Estates: Illegal Parking
Full Report
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Government’s Arrangements for Recovery, Refurbishment and Reallocation of Public Rental Housing Flats (Full report available soon)
Summary
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Government's work in combating abuse of public housing resources (Full report available soon)
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Government’s Provision of Public Services Relating to the After-death Arrangements (Full report available soon)
Summary
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Leisure and Cultural Services Department’s Handling of Obstructions to Passageways by Bicycles Owned by Operators of Bicycle Rental Services (Full report available soon)
Summary
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Enforcement by Planning Department and Lands Department against Unauthorised Land Developments (Full report available soon)
Summary
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Transport Department’s Arrangements for Driving Tests (Full report available soon)
Summary
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Effectiveness of 1823 in Handling Complaints and Enquiries (Full report available soon)
Summary
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Regulation of Licensed Swimming Pools by Food and Environmental Hygiene Department
Full Report
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Summary
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Food and Environmental Hygiene Department’s Regulation over Sale of Food in Hot/Cold Holding and Non-prepackaged Beverages by Means of Vending Machine
Full Report
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Summary
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Repairs and Maintenance of Outdoor Recreational and Sports Facilities under Leisure and Cultural Services Department
Full Report
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Summary
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Pilot Scheme on Community Care Service Voucher for the Elderly
Full Report
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Summary
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Government’s Enforcement against Defective Sewage Works of New Territories Exempted Houses
Full Report
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Summary
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Housing Department’s Arrangements for Housing for Senior Citizens and Converted One-person Units
Full Report
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Summary
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Ombudsman announces results of
Tender for operating light refreshment business at a park under Leisure and Cultural Services Department
Full Report
PDF Download
Ombudsman announces results of
Tender for operating restaurant business at a swimming pool under Leisure and Cultural Services Department
Full Report
PDF Download
Ombudsman announces results of
Food safety reports of Food and Environmental Hygiene Department
Full Report
PDF Download
Ombudsman announces results of
Leisure and Cultural Services Department refusing to provide information of library materials removed from library shelves or withdrawn
Full Report
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Ombudsman announces results of
Implementation of HKeToll by Transport Department and loss of vehicle tags in post
Full Report
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Ombudsman announces results of
Housing Department’s tendering arrangement for the lease of a shop in a housing estate
Full Report
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Ombudsman announces results of
Reporting of unexpected serious adverse events following immunisation with COVID-19 vaccines by Health Bureau, Department of Health and Hospital Authority
Full Report
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Ombudsman announces results of
Measures taken by Food and Environmental Hygiene Department and Home Affairs Department in handling complaints about obstruction and noise caused by a wholesale market
Full Report
PDF Download
Ombudsman announces results of
Failure to handle properly a complaint about damaged and faded national flags and regional flags by Home Affairs Department, Chief Secretary for Administration’s Office and 1823
Full Report
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Ombudsman announces results of
Buildings Department failing to properly handle a request for historical documents of a building
Full Report
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Ombudsman announces results of
Department of Health mistakenly issuing a Compulsory Testing Order and letters to a foreign domestic helper arriving in Hong Kong
Full Report
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Ombudsman announces results of
Transport Department’s handling of an application for cross-boundary private cars quota
Full Report
PDF Download
Ombudsman announces results of
Electrical and Mechanical Services Department’s repeated requests for a supplier’s submission of information on electrical products regarding safety requirements
Full Report
PDF Download
Ombudsman announces results of
Department of Health’s handling of request for Isolation Orders/Records
Full Report
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Ombudsman announces results of
Environmental Protection Department’s enforcement actions against two concrete batching plants operating without a valid licence
Full Report
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Ombudsman announces results of
Department of Health, Education Bureau and Social Welfare Department Quarantine and class resumption arrangements for COVID-19 recovered persons when their family members were subsequently tested positive
Full Report
PDF Download
Ombudsman announces results of
Decision to Terminate the Mutual Aid Committee Scheme by the Former Home Affairs Bureau
Full Report
PDF Download
Ombudsman announces results of
Transport Department’s handling of the application for postponing a driving test by a candidate under isolation order
Full Report
PDF Download
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