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Ombudsman probes SWD s measure
Press Releases

23 February 2026

Ombudsman probes SWD’s measures to promote application of gerontechnology

Press Releases
Ombudsman announces results of
Press Releases

5 February 2026

Ombudsman announces results of direct investigation operation into effectiveness of administrative support provided for complaint handling by Secretariat of Medical Council of Hong Kong under Department of Health and Department of Health’s regulatory role

Press Releases
ANE Office of The Ombudsman w
Press Releases

4 February 2026

ANE: Office of The Ombudsman will host a press conference on 5 February 2026

Press Releases
Ombudsman joins Education amp
Press Releases

22 January 2026

Ombudsman joins Education & Careers Expo 2026 and launches Summer Internship Programme

Press Releases
Ombudsman announces results of
Press Releases

8 January 2026

Ombudsman announces results of direct investigation operation into Government’s work on landslide prevention and mitigation and management of government slopes

Press Releases
Ombudsman and his staff united
Events

7 December 2025

Ombudsman and his staff united in fulfilling civic responsibility by actively casting votes on election day

Events
Strength in Unity Vote Togeth
Announcements

6 December 2025

Strength in Unity, Vote Together

Announcements
Ombudsman teamed up with depar
Events

25 November 2025

Ombudsman teamed up with department and organisation heads and public officers to promote Legislative Council General Election

Events
Ombudsman led his team to prom
Events

21 November 2025

Ombudsman led his team to promote Legislative Council General Election in community

Events
Opening Address by Mr Jack Cha
Events

18 November 2025

Opening Address by Mr Jack Chan, The Ombudsman Presentation Ceremony of The Ombudsman’s Awards 2025 (18 November 2025)

Events
Ombudsman commends government
Press Releases

18 November 2025

Ombudsman commends government departments, public organisations, professional teams and public officers for efforts to foster administrative innovation and good governance and calls on public to vote in Legislative Council General Election

Press Releases
Ombudsman chairs Election Task
Events

17 November 2025

Ombudsman chairs Election Task Force meeting to coordinate promotional efforts

Events
ANE The Ombudsman s Awards Pr
Press Releases

14 November 2025

ANE: The Ombudsman’s Awards Presentation Ceremony 2025 to be held on 18 November

Press Releases
Ombudsman leads staff in filmi
Events

10 November 2025

Ombudsman leads staff in filming video to promote Legislative Council General Election

Events
Ombudsman expands expert advis
Announcements

7 November 2025

Ombudsman expands expert advisory team with new appointments

Announcements
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See Our Statistics Highlight of 2024-2025
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Complaints received

jjjj

Complaints completed

3

Performance achieved

78.2 %

by electronic means

13.8 %

by post

7 %

in person

1 %

by fax

3009

Closed after assessment

40

Concluded by full investigation

1060

Concluded by inquiry

555

Resolved by mediation

100 %

Complaints outside our statutory purview closed within 15 working days after initial assessment

91.1 %

Complaints concluded by investigation or inquiry within 3 months

100 %

Complex cases concluded by investigation or inquiry within 6 months

Direct investigation operations completed

8

report

Inter-departmental collaboration cases processed

141

Recommendations given

254

Observations given

106

Enquiries received

8211

Read About Our Cases

Direct Investigation Operations

Effectiveness of administrative support provided for complaint handling by Secretariat of Medical Council of Hong Kong under Department of Health and Department of Health’s regulatory role (Full report available soon)
Executive Summary
PDF Download

Direct Investigation Operations

Government’s Work on Landslide Prevention and Mitigation and Management of Government Slopes (Full report available soon)
Summary
PDF Download

Direct Investigation Operations

Respite Services for Supporting Carers of Elderly Persons and Persons with Disabilities
Full Report
PDF Download
Summary
PDF Download

Direct Investigation Operations

Illegal Disposal of Construction Waste and “HoHoSkips” Recycling Service (Full report available soon)
Summary
PDF Download

Direct Investigation Operations

Housing Department’s Management of Public Housing Estates: Air-conditioner Dripping
Full Report
PDF Download
Summary
PDF Download

Direct Investigation Operations

Government’s Regulation of Occupational Safety and Health in Construction Industry (Full report available soon)
Summary
PDF Download

Direct Investigation Operations

Housing Department’s Management of Public Housing Estates: Illegal Parking
Full Report
PDF Download

Direct Investigation Operations

Government’s Arrangements for Recovery, Refurbishment and Reallocation of Public Rental Housing Flats
Full Report
PDF Download
Summary
PDF Download

Direct Investigation Operations

Government’s Work in Combating Abuse of Public Housing Resources
Full Report
PDF Download
Summary
PDF Download

Direct Investigation Operations

Government’s Provision of Public Services Relating to the After-death Arrangements
Full Report
PDF Download
Summary
PDF Download

Direct Investigation Operations

Leisure and Cultural Services Department’s Handling of Obstructions to Passageways by Bicycles Owned by Operators of Bicycle Rental Services
Full Report
PDF Download
Summary
PDF Download

Direct Investigation Operations

Enforcement by Planning Department and Lands Department against Unauthorised Land Developments
Full Report
PDF Download
Summary
PDF Download

Direct Investigation Operations

Transport Department’s Arrangements for Driving Tests
Full Report
PDF Download
Summary
PDF Download

Direct Investigation Operations

Regulation of Licensed Swimming Pools by Food and Environmental Hygiene Department
Full Report
PDF Download
Summary
PDF Download

Direct Investigation Operations

Effectiveness of 1823 in Handling Complaints and Enquiries
Full Report
PDF Download
Summary
PDF Download
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Full Investigation

Ombudsman expands expert advis
Government’s mechanism of regulating illegal bicycle parking caused by bicycle rental shops
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Transport Department’s lack of transparency in relocating toll point at Western Harbour Crossing
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Hospital Authority’s deposit refund arrangements for assistive device loan service
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Property Management Services Authority’s procedures and mechanism for handling and responding to public complaints
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Tender for operating light refreshment business at a park under Leisure and Cultural Services Department
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Tender for operating restaurant business at a swimming pool under Leisure and Cultural Services Department
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Buildings Department’s handling of unauthorised building works
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Transport Department’s management of a ferry service operator’s announcement arrangements
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Enforcement actions taken by Lands Department against unlawful occupation of government land
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Water Supplies Department’s handling of a case of water meter mix-up
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Complaint against government departments about handling of a clogged catchpit in a village
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Food safety reports of Food and Environmental Hygiene Department
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Leisure and Cultural Services Department refusing to provide information of library materials removed from library shelves or withdrawn
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Implementation of HKeToll by Transport Department and loss of vehicle tags in post
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Housing Department’s tendering arrangement for the lease of a shop in a housing estate
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Reporting of unexpected serious adverse events following immunisation with COVID-19 vaccines by Health Bureau, Department of Health and Hospital Authority
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Measures taken by Food and Environmental Hygiene Department and Home Affairs Department in handling complaints about obstruction and noise caused by a wholesale market
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Department of Health mistakenly issuing a Compulsory Testing Order and letters to a foreign domestic helper arriving in Hong Kong
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Buildings Department failing to properly handle a request for historical documents of a building
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Failure to handle properly a complaint about damaged and faded national flags and regional flags by Home Affairs Department, Chief Secretary for Administration’s Office and 1823
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Transport Department’s handling of an application for cross-boundary private cars quota
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Electrical and Mechanical Services Department’s repeated requests for a supplier’s submission of information on electrical products regarding safety requirements
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Department of Health’s handling of request for Isolation Orders/Records
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Environmental Protection Department’s enforcement actions against two concrete batching plants operating without a valid licence
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Department of Health, Education Bureau and Social Welfare Department Quarantine and class resumption arrangements for COVID-19 recovered persons when their family members were subsequently tested positive
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Decision to Terminate the Mutual Aid Committee Scheme by the Former Home Affairs Bureau
Full Report
PDF Download

Full Investigation

Ombudsman expands expert advis
Transport Department’s handling of the application for postponing a driving test by a candidate under isolation order
Full Report
PDF Download
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Mediation and Inter-departmental Collaboration

Mediation Case: Cross-departmental responsiveness in supporting an elderly wheelchair user to overcome financial barriers

Mediation and Inter-departmental Collaboration

Mediation case: HAD’s responsiveness to public views: benches reinstalled for residents’ convenience

Mediation and Inter-departmental Collaboration

Mediation Case: Fostering consensus and inter-departmental collaboration for smoother postal service

Mediation and Inter-departmental Collaboration

Mediation Case: Reviewing the procedures for temporary storage of cremains: updated service notes to avoid misunderstanding

Mediation and Inter-departmental Collaboration

Mediation Case: Social Welfare Department’s flexible approach to CSSA application from the recipient’s perspective

Mediation and Inter-departmental Collaboration

Mediation Case: Fast-tracked notification of visa approval for stress-free newborn arrival

Mediation and Inter-departmental Collaboration

Mediation Case: Refining the notification for licence renewal: small change, greater convenience

Mediation and Inter-departmental Collaboration

Inter-departmental Collaboration Case: Combining efforts to identify seepage source and fix the problem

Mediation and Inter-departmental Collaboration

Mediation Case: Detect the origin of bathroom odours from the perspective of residents

Mediation and Inter-departmental Collaboration

Mediation Case: Positive communication – Peaceful coexistence of human and stray animals

Mediation and Inter-departmental Collaboration

Mediation Case: Post Office’s responsiveness – Standing in other people’s shoes

Mediation and Inter-departmental Collaboration

Mediation Case: Lands Department attentive to public concern with prompt actions to address risk of tree collapse

Mediation and Inter-departmental Collaboration

Inter-departmental Collaboration Case: Food and Environmental Hygiene Department and Leisure and Cultural Services Department team up to replace packets of poisonous baits with bait boxes for rodent control

Mediation and Inter-departmental Collaboration

Mediation Case: Food and Environmental Hygiene Department’s flexible handling of application for scattering cremated ashes in garden of remembrance
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