Office Of The Ombudsman

The Ombudsman –

acts with

independence,

objectivity

and impartiality

We strive to improve

public administration,

uphold our values and

advocate a positive

complaint culture

We explore handling suitable cases

by mediation first to resolve conflicts

and foster social harmony

What's New

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Press Releases

16 April 2026

Ombudsman announces results of direct investigation operation into Government’s work in combating cruelty to animals

Press Releases

Announcements

16 April 2026

Congratulations on the 30th Anniversary of the Asian Ombudsman Association

Announcements

Events

15 April 2026

Ombudsman attends opening ceremony cum seminar of National Security Education Day

Events

Press Releases

15 April 2026

ANE: Office of The Ombudsman will host a press conference on 16 April 2026

Press Releases

Announcements

8 April 2026

Ombudsman appoints three new advisers

Announcements

Events

2 April 2026

Ombudsman holds “Youth Workshop on Positive Complaint Culture and Mediation” to support Strive and Rise Programme

Events

Press Releases

27 March 2026

Ombudsman Academy holds “Public Administration and You” seminar for District Council members

Press Releases

Events

13 March 2026

Ombudsman Academy visited CUHK-Shenzhen to deliver keynote lecture

Events

Events

3 March 2026

Ombudsman meets with Commissioner Against Corruption of Macao to strengthen bilateral cooperation in promoting good public administration

Events

Press Releases

23 February 2026

Ombudsman probes SWD’s measures to promote application of gerontechnology

Press Releases

5 February 2026

Ombudsman announces results of direct investigation operation into effectiveness of administrative support provided for complaint handling by Secretariat of Medical Council of Hong Kong under Department of Health and Department of Health’s regulatory role

Press Releases

4 February 2026

ANE: Office of The Ombudsman will host a press conference on 5 February 2026

Press Releases

Press Releases

22 January 2026

Ombudsman joins Education & Careers Expo 2026 and launches Summer Internship Programme

Press Releases

8 January 2026

Ombudsman announces results of direct investigation operation into Government’s work on landslide prevention and mitigation and management of government slopes

Press Releases

Events

7 December 2025

Ombudsman and his staff united in fulfilling civic responsibility by actively casting votes on election day

Events

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See Our Statistics Highlight of 2024-2025

Complaints received

Complaints completed

Performance achieved

3009

Closed after assessment

Concluded by full investigation

1060

Concluded by inquiry

555

Resolved by mediation

Direct investigation operations completed

Inter-departmental collaboration cases processed

141

Recommendations given

254

Observations given

106

Enquiries received

8211

Read About Our Cases

Direct Investigation Operations

Government’s Work in Combating Cruelty to Animals (Full report available soon)

Summary

Direct Investigation Operations

Effectiveness of administrative support provided for complaint handling by Secretariat of Medical Council of Hong Kong under Department of Health and Department of Health’s regulatory role (Full report available soon)

Summary

Direct Investigation Operations

Government’s Work on Landslide Prevention and Mitigation and Management of Government Slopes (Full report available soon)

Summary

Direct Investigation Operations

Respite Services for Supporting Carers of Elderly Persons and Persons with Disabilities

Full Report

Summary

Direct Investigation Operations

Illegal Disposal of Construction Waste and “HoHoSkips” Recycling Service (Full report available soon)

Summary

Direct Investigation Operations

Housing Department’s Management of Public Housing Estates: Air-conditioner Dripping

Full Report

Summary

Direct Investigation Operations

Government’s Regulation of Occupational Safety and Health in Construction Industry

Full Report

Summary

Direct Investigation Operations

Housing Department’s Management of Public Housing Estates: Illegal Parking

Full Report

Direct Investigation Operations

Government’s Arrangements for Recovery, Refurbishment and Reallocation of Public Rental Housing Flats

Full Report

Summary

Direct Investigation Operations

Government’s Work in Combating Abuse of Public Housing Resources

Full Report

Summary

Direct Investigation Operations

Government’s Provision of Public Services Relating to the After-death Arrangements

Full Report

Summary

Direct Investigation Operations

Leisure and Cultural Services Department’s Handling of Obstructions to Passageways by Bicycles Owned by Operators of Bicycle Rental Services

Full Report

Summary

Direct Investigation Operations

Enforcement by Planning Department and Lands Department against Unauthorised Land Developments

Full Report

Summary

Direct Investigation Operations

Transport Department’s Arrangements for Driving Tests

Full Report

Summary

Full Investigation

Government’s mechanism of regulating illegal bicycle parking caused by bicycle rental shops

Full Report

Full Investigation

Transport Department’s lack of transparency in relocating toll point at Western Harbour Crossing

Full Report

Full Investigation

Hospital Authority’s deposit refund arrangements for assistive device loan service

Full Report

Full Investigation

Property Management Services Authority’s procedures and mechanism for handling and responding to public complaints

Full Report

Full Investigation

Tender for operating light refreshment business at a park under Leisure and Cultural Services Department

Full Report

Full Investigation

Tender for operating restaurant business at a swimming pool under Leisure and Cultural Services Department

Full Report

Full Investigation

Buildings Department’s handling of unauthorised building works

Full Report

Full Investigation

Transport Department’s management of a ferry service operator’s announcement arrangements

Full Report

Full Investigation

Enforcement actions taken by Lands Department against unlawful occupation of government land

Full Report

Full Investigation

Water Supplies Department’s handling of a case of water meter mix-up

Full Report

Full Investigation

Complaint against government departments about handling of a clogged catchpit in a village

Full Report

Full Investigation