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Ombudsman probes effectiveness
Press Releases

13 October 2026

Ombudsman probes effectiveness of Leisure and Cultural Services Department’s management of indoor fitness rooms

Press Releases
Ombudsman and staff vaccinated
Events

12 October 2026

Ombudsman and staff vaccinated against influenza to build immunity barrier

Events
Ombudsman commends six departm
Press Releases

7 October 2026

Ombudsman commends six departments’ collaboration and promotes decisive enforcement against unlawful occupation of government land

Press Releases
Ombudsman and staff members ce
Events

30 September 2026

Ombudsman and staff members celebrate 77th National Day

Events
Ombudsman delegation conducted
Events

23 September 2026

Ombudsman delegation conducted site visits in Shanghai on technological innovation and municipal governance

Events
Ombudsman leads delegation on
Press Releases

21 September 2026

Ombudsman leads delegation on official visit to Shanghai Municipal Commission for Discipline Inspection and Commission of Supervision, attends first training programme on National 15th Five-Year Plan

Press Releases
Task force set up to explore s
Events

17 September 2026

Task force set up to explore strategic directions in full support of Hong Kong’s first five-year plan

Events
Office of The Ombudsman champi
Events

16 September 2026

Office of The Ombudsman champions good governance, actively supporting Government’s first five-year plan and policy address

Events
Ombudsman Academy holds themat
Press Releases

11 September 2026

Ombudsman Academy holds thematic talk for Legislative Council Members’ offices and assistants

Press Releases
Ombudsman Academy visited Airp
Events

10 September 2026

Ombudsman Academy visited Airport Authority to exchange experiences on complaint handling

Events
Ombudsman mourns passing of fo
Announcements

9 September 2026

Ombudsman mourns passing of former Vice-Chairman of CPPCC National Committee and first Chief Executive of HKSAR, Mr Tung Chee Hwa

Announcements
Ombudsman meets with President
Events

8 September 2026

Ombudsman meets with President of National Authority for Integrity, Prevention and Fight Against Corruption, Morocco

Events
Ombudsman encourages interns t
Events

4 September 2026

Ombudsman encourages interns to contribute to society with dedication upon conclusion of summer internship programme

Events
Ombudsman announces results of
Press Releases

31 August 2026

Ombudsman announces results of direct investigation operation into unsuccessful delivery of electronic tax returns submitted by members of public to Inland Revenue Department

Press Releases
Office of The Ombudsman announ
Press Releases

25 August 2026

Office of The Ombudsman announces results of direct investigation operation into allocation of public niches

Press Releases
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See Our Statistics Highlight of 2025-2026
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Complaints received

jjjj

Complaints completed

3

Performance achieved

84.2 %

Through electronic means (including email and our website)

8.7 %

By post

6 %

In person

1.1 %

By fax

3,421

Closed after assessment

1,145

Resolved by mediation

400

Concluded by inquiry

46

Concluded by full investigation

100 %

Complaints outside our statutory purview closed within 15 working days after initial assessment

98.8 %

Complaints concluded by investigation or inquiry within 3 months

100 %

Complex cases concluded by investigation or inquiry within 6 months

Direct investigation operations completed

10

report

Inter-departmental collaboration cases processed

396

Recommendations given

573

Observations given

912

Enquiries received

8,134

Read About Our Cases

Direct Investigation Operations

Unsuccessful Delivery of Electronic Tax Returns Submitted by Members of the Public to Inland Revenue Department (Full report only available in Chinese)
Summary
PDF Download

Direct Investigation Operations

Allocation of Public Niches (Full report only available in Chinese)
Summary
PDF Download

Direct Investigation Operations

Combating Unlawful Occupation of Government Land (Full report only available in Chinese)
Summary
PDF Download

Direct Investigation Operations

Arrangements for Counter Services at Licensing Offices of Transport Department (Full report only available in Chinese)
Summary
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Direct Investigation Operations

Government’s Work on Management of Countryside Facilities (Full report only available in Chinese)
Summary
PDF Download

Direct Investigation Operations

Government’s Determination of Slope Maintenance Responsibility and Risk Management of Private Slopes (Full report available soon)
Summary
PDF Download

Direct Investigation Operations

Government’s Work in Combating Cruelty to Animals (Full report available soon)
Summary
PDF Download

Direct Investigation Operations

Effectiveness of administrative support provided for complaint handling by Secretariat of Medical Council of Hong Kong under Department of Health and Department of Health’s regulatory role
Full Report
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Summary
PDF Download

Direct Investigation Operations

Government’s Work on Landslide Prevention and Mitigation and Management of Government Slopes
Full Report
PDF Download
Summary
PDF Download

Direct Investigation Operations

Respite Services for Supporting Carers of Elderly Persons and Persons with Disabilities
Full Report
PDF Download
Summary
PDF Download

Direct Investigation Operations

Illegal Disposal of Construction Waste and “HoHoSkips” Recycling Service
Full Report
PDF Download
Summary
PDF Download

Direct Investigation Operations

Housing Department’s Management of Public Housing Estates: Air-conditioner Dripping
Full Report
PDF Download
Summary
PDF Download

Direct Investigation Operations

Government’s Regulation of Occupational Safety and Health in Construction Industry
Full Report
PDF Download
Summary
PDF Download

Direct Investigation Operations

Housing Department’s Management of Public Housing Estates: Illegal Parking
Full Report
PDF Download

Direct Investigation Operations

Government’s Arrangements for Recovery, Refurbishment and Reallocation of Public Rental Housing Flats
Full Report
PDF Download
Summary
PDF Download
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Full Investigation

Office of The Ombudsman announ
Government’s mechanism of regulating illegal bicycle parking caused by bicycle rental shops
Full Report
PDF Download

Full Investigation

Office of The Ombudsman announ
Transport Department’s lack of transparency in relocating toll point at Western Harbour Crossing
Full Report
PDF Download

Full Investigation

Office of The Ombudsman announ
Hospital Authority’s deposit refund arrangements for assistive device loan service
Full Report
PDF Download

Full Investigation

Office of The Ombudsman announ
Property Management Services Authority’s procedures and mechanism for handling and responding to public complaints
Full Report
PDF Download

Full Investigation

Office of The Ombudsman announ
Tender for operating light refreshment business at a park under Leisure and Cultural Services Department
Full Report
PDF Download

Full Investigation

Office of The Ombudsman announ
Tender for operating restaurant business at a swimming pool under Leisure and Cultural Services Department
Full Report
PDF Download

Full Investigation

Office of The Ombudsman announ
Buildings Department’s handling of unauthorised building works
Full Report
PDF Download

Full Investigation

Office of The Ombudsman announ
Transport Department’s management of a ferry service operator’s announcement arrangements
Full Report
PDF Download

Full Investigation

Office of The Ombudsman announ
Enforcement actions taken by Lands Department against unlawful occupation of government land
Full Report
PDF Download

Full Investigation

Office of The Ombudsman announ
Water Supplies Department’s handling of a case of water meter mix-up
Full Report
PDF Download

Full Investigation

Office of The Ombudsman announ
Complaint against government departments about handling of a clogged catchpit in a village
Full Report
PDF Download

Full Investigation

Office of The Ombudsman announ
Food safety reports of Food and Environmental Hygiene Department
Full Report
PDF Download
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Mediation and Inter-departmental Collaboration

Mediation Case: Cross-departmental responsiveness in supporting an elderly wheelchair user to overcome financial barriers

Mediation and Inter-departmental Collaboration

Mediation case: HAD’s responsiveness to public views: benches reinstalled for residents’ convenience

Mediation and Inter-departmental Collaboration

Mediation Case: Fostering consensus and inter-departmental collaboration for smoother postal service

Mediation and Inter-departmental Collaboration

Mediation Case: Reviewing the procedures for temporary storage of cremains: updated service notes to avoid misunderstanding

Mediation and Inter-departmental Collaboration

Mediation Case: Social Welfare Department’s flexible approach to CSSA application from the recipient’s perspective

Mediation and Inter-departmental Collaboration

Mediation Case: Fast-tracked notification of visa approval for stress-free newborn arrival

Mediation and Inter-departmental Collaboration

Mediation Case: Refining the notification for licence renewal: small change, greater convenience

Mediation and Inter-departmental Collaboration

Inter-departmental Collaboration Case: Combining efforts to identify seepage source and fix the problem

Mediation and Inter-departmental Collaboration

Mediation Case: Detect the origin of bathroom odours from the perspective of residents

Mediation and Inter-departmental Collaboration

Mediation Case: Positive communication – Peaceful coexistence of human and stray animals

Mediation and Inter-departmental Collaboration

Mediation Case: Post Office’s responsiveness – Standing in other people’s shoes

Mediation and Inter-departmental Collaboration

Mediation Case: Lands Department attentive to public concern with prompt actions to address risk of tree collapse

Mediation and Inter-departmental Collaboration

Inter-departmental Collaboration Case: Food and Environmental Hygiene Department and Leisure and Cultural Services Department team up to replace packets of poisonous baits with bait boxes for rodent control

Mediation and Inter-departmental Collaboration

Mediation Case: Food and Environmental Hygiene Department’s flexible handling of application for scattering cremated ashes in garden of remembrance
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