SKIP NAVIGATION Office Of The Ombudsman, Hong Kong

FAQ

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What kinds of complaints can I make to the Ombudsman?
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How do I make a complaint?
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What is telephone write-up service?
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Why should I approach Government department/public organisation first before approaching your Office?
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What information should I provide when lodging a complaint?
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Why do I need to provide my full name and postal address?
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Will I be asked to provide identity proof?
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Will I be publicly identified if I lodge a complaint with you?
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How to complain on behalf of my company/organisation or owners’ corporation?
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Can I complain for somebody else?
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How long does it take for you to respond to my complaint?
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Can you refuse to look into my complaint?
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Under what conditions will you launch an investigation?
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Do you investigate complaints involving professional judgement?
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Do you investigate complaints about policy matters?
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Do you make the results of your investigations public?
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What are the possible outcomes after an investigation?
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Can you force the Government departments/public organisations to change?
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Can you amend The Ombudsman Ordinance or your jurisdiction?
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What can I do if I do not agree with the conclusion or findings of my complaint?
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Where can I complain if I am not satisfied with your service?
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Can non-Hong Kong residents lodge a complaint with you?