

News & Resources
Press Releases, Events and Announcements

24 November 2023
The Ombudsman announces a full investigation report – Transport Department’s handling of applications for residents’ service
Announcements

17 November 2023
The Ombudsman announces a full investigation report – Department of Health, Education Bureau and Social Welfare Department Quarantine and class resumption arrangements for COVID-19 recovered persons when their family members were subsequently tested positive
Announcements

15 November 2023
Ombudsman as “clear mirror” of public administration commends public organisations and public officers who provided quality public service
Press Releases
Annual Reports
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Publicity Videos
Corporate Video 2022
Corporate Video 2022 【EP1 Role and Function】
Corporate Video 2022 【EP2 Complaints Handling】
Corporate Video 2022 【EP3 Direct Investigation】
Corporate Video 2022 【EP4 Public Education & Publicity / Stakeholder Engagement / International Ties】
Corporate Video 2017
2019
Positive Complaint Culture for Better Administration (5 seconds)
2019
2014
Say NO to maladministration (30 seconds)
2012
* Available only in Chinese (Cantonese) version
2010
Aggrieved Person (15 seconds)
* Available only in Chinese (Cantonese) version
2010
Code on Access to Information (15 seconds)
* Available only in Chinese (Cantonese) version
2010
Secrecy (15 seconds)
* Available only in Chinese (Cantonese) version
2010
Outsourcing Service (15 seconds)
* Available only in Chinese (Cantonese) version
2010
Jurisdiction1 (15 seconds)
* Available only in Chinese (Cantonese) version
2006
Prima Facie Case (15 seconds)
* Available only in Chinese (Cantonese) version
2006
Time Constraint (15 seconds)
* Available only in Chinese (Cantonese) version
2006
Jurisdiction 2 (15 seconds)
* Available only in Chinese (Cantonese) version
2006
Anonymous Complaint (15 seconds)
* Available only in Chinese (Cantonese) version
2006
Complaint by Aggrieved Person (15 seconds)
* Available only in Chinese (Cantonese) version
2004
Bad attitude (30 seconds)
* Available only in Chinese (Cantonese) version
2004
Delay in application (30 seconds)
* Available only in Chinese (Cantonese) version