Our Work & Reports

After admission to work in Hong Kong under the Immigration Arrangements for Non-local Graduates of the Immigration Department (“ImmD”), a husband applied to ImmD for dependant visas for his pregnant wife and school-attending son who had moved to Hong Kong with him. However, the visa approval remained pending, preventing his expectant wife from attending scheduled antenatal examinations or arranging hospitalisation for delivery. Meanwhile, he was deeply concerned that his son’s education in Hong Kong might be disrupted. The uncertainty caused him serious distress, prompting him to seek assistance from our Office.

Upon assessing the case, our Office considered mediation can resolve the applicant’s concerns more directly and efficiently. We quickly engaged with ImmD and found that his application for dependant visas had already been approved, only that he had not yet been notified because there were too many applications. Following mediation, ImmD immediately expedited the process and eventually notified the applicant of the visa approval on the same day.

The applicant was highly satisfied with the swift and satisfactory resolution of his case through mediation and wrote to thank our Office for the people-oriented service. The successful mediation of the case within half a day was another example of ImmD’s responsiveness and flexibility in addressing public demands.