Ombudsman’s staff invited to attend MPFA seminar to share experience and promote positive complaint culture Posted on June 20, 2025June 21, 2025 by Lau Carrie
Mediation Case: Reviewing the procedures for temporary storage of cremains: updated service notes to avoid misunderstanding Posted on June 17, 2025June 17, 2025 by Lau Carrie
Ombudsman joined Board of Directors of International Ombudsman Institute Posted on June 12, 2025June 12, 2025 by Lau Carrie
Ombudsman probes Hospital Authority’s assistive device loan service Posted on June 10, 2025June 10, 2025 by Lau Carrie
The Ombudsman announces a full investigation report – Complaint against government departments about handling of a clogged catchpit in a village Posted on June 9, 2025June 9, 2025 by Lau Carrie
Mediation Case: Social Welfare Department’s flexible approach to CSSA application from the recipient’s perspective Posted on June 5, 2025June 5, 2025 by Lau Carrie
Mediation Case: Fast-tracked notification of visa approval for stress-free newborn arrival Posted on June 2, 2025June 5, 2025 by Lau Carrie
Ombudsman probes enhanced management of countryside ancillary tourist facilities to pursue “tourism is everywhere” Posted on May 29, 2025May 29, 2025 by Lau Carrie
The Ombudsman announces a full investigation report – Enforcement actions taken by Lands Department against unlawful occupation of government land Posted on May 23, 2025May 23, 2025 by Lau Carrie
Water Supplies Department’s handling of a case of water meter mix-up Posted on May 23, 2025July 23, 2025 by Lau Carrie