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The Ombudsman announces a full investigation report – Transport Department’s handling of applications for residents’ service
Transport Department’s handling of applications for residents’ service
The Ombudsman announces a full investigation report – Department of Health, Education Bureau and Social Welfare Department Quarantine and class resumption arrangements for COVID-19 recovered persons when their family members were subsequently tested positive
Department of Health, Education Bureau and Social Welfare Department Quarantine and class resumption arrangements for COVID-19 recovered persons when their family members were subsequently tested positive
Ombudsman as “clear mirror” of public administration commends public organisations and public officers who provided quality public service

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The Ombudsman’s Message Our Vision and Mission Our Role and Powers Our History The Ombudsman Ordinance Organisational Structure Performance Pledges Access to Information Join Us

How to Complain

What We Oversee Who We Oversee Lodge a Complaint Complaints against Us

Our Complaint Handling

How We Process Complaints Mode of Handling Complaints Re-assessment / Review Request Complainants Charter

Our Work & Reports

Direct Investigation Full Investigation Cases on Code on Access to Information

News & Resources

Press Releases, Events and Announcements Annual Reports Publicity Videos Other Publications

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