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The Hong Kong International Ombudsman Academy (“HKIOA”) under the Office of The Ombudsman (“the Office”) today (11 September) held a thematic talk titled “From Supervision to Good Governance – Interplay between Policy Deliberation and Supervision” at the Legislative Council (“LegCo”) Complex.

The talk marked the HKIOA’s first engagement activity organised for LegCo Members’ offices and their assistants. The response was enthusiastic, with nearly 100 assistants and representatives in attendance. Speaking at the talk, the Office’s Chief Investigation Officer, Mrs Kitty Cheng, elaborated on the Office’s supervisory role and functions, and discussed with participants how policy deliberation and supervision can be combined to enhance the governance effectiveness of the Government of the Hong Kong Special Administrative Region (“HKSAR”), thereby fostering prosperity and stability, and improving people’s livelihood and well-being.

Participants were also briefed on the three strategic focuses championed by the Office under the leadership of the Ombudsman, Mr Jack Chan, namely making effective use of mediation to resolve complaints, promoting interdepartmental collaboration and fostering a positive complaint culture. The HKIOA also explained how the Office proactively exercises its supervisory functions to prevent maladministration at source and alleviate public concerns and difficulties. Participants actively expressed views on livelihood issues they encountered during their daily work, shared their experiences, and raised questions while taking part in discussions on public administration supervision and complaint handling.

Mr Chan said, “Our Office proactively supports the HKSAR Government in enhancing governance effectiveness, addressing people’s concerns and difficulties, and aligning with the National 15th Five‑Year Plan by assisting government departments and public organisations in leveraging Hong Kong’s strengths to better integrate into and serve the overall national development. The HKIOA’s thematic talk for LegCo Members’ offices and their assistants will contribute to the achievement of these objectives, and we extend our appreciation to the LegCo Secretariat for its meticulous arrangements in organising this talk.”

Mr Chan reiterated, “With tireless dedication, the Office will continue to explore multiple avenues aimed at enhancing the governance effectiveness of the HKSAR Government for better alignment with national development strategies.”

Office of The Ombudsman

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