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Our Work & Reports

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Mediation and Inter-departmental Collaboration

June 2025

Mediation Case: Reviewing the procedures for temporary storage of cremains: updated service notes to avoid misunderstanding
Mediation

June 2025

Mediation Case: Social Welfare Department’s flexible approach to CSSA application from the recipient’s perspective
Mediation

June 2025

Mediation Case: Fast-tracked notification of visa approval for stress-free newborn arrival
Mediation

April 2025

Mediation Case: Refining the notification for licence renewal: small change, greater convenience
Mediation

March 2025

Inter-departmental Collaboration Case: Combining efforts to identify seepage source and fix the problem
Inter-departmental Collaboration

March 2025

Mediation Case: Detect the origin of bathroom odours from the perspective of residents
Mediation

February 2025

Mediation Case: Positive communication – Peaceful coexistence of human and stray animals
Mediation

February 2025

Mediation Case: Post Office’s responsiveness – Standing in other people’s shoes
Mediation

October 2024

Mediation Case: Lands Department attentive to public concern with prompt actions to address risk of tree collapse
Mediation
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