Handling of Complaints

Complaints against the Office

  • This Office has a mechanism independent from the establishment of investigation officers for handling complaints from members of the public against our staff. Complaints about the work of this Office or against our staff for poor manners can be made in writing to the Chief Manager of our Administration and Development Division. The Division will launch an independent inquiry into such complaints.
  • However, staff complaints are sometimes caused by complainants' dissatisfaction with the findings and conclusions of our complaint investigation. In such circumstances, it is more appropriate that the Investigation Divisions take up these complaints. If this is the case, the complainants can write to this Office and we will consider whether their cases should be reviewed.
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