Direct Investigation

Guidelines for Initiating Direct Investigation

A direct investigation may be prompted by topical issues of community concern, implementation of new or revised Government policies or repeated complaints on particular matters. 

The main considerations for launching a direct investigation include:

  • whether the matter involved is of public interest and concern
  • whether a complaint will otherwise not be actionable, e.g. it is made anonymously or not by an aggrieved person, where the matter is nevertheless of significant concern to The Ombudsman because of the magnitude or seriousness of the maladministration that may be involved
  • whether the time is opportune, weighing against the consequences of not doing so and the public expectations of this Office
  • whether there is duplication of the efforts of other organisations
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