About this Office

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Welcome to the website of the Office of The Ombudsman!

Established in 1989 by The Ombudsman Ordinance, the Office of The Ombudsman has been serving the community to monitor the public governance in Hong Kong.

The Office strives to improve the quality of public administration and enhance the culture of service through independent, objective and impartial investigation into complaints received and by self-initiated studies.  We operate without fear or favour, bias or prejudice.  We see our role as finding out the facts of a case and coming to a fair conclusion on evidence.

This website aims to provide a more convenient access of our Office information to the public.  We hope that you would enjoy viewing the website and gain a deeper understanding of our role, jurisdiction and our work. Your support is always essential to us.

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