About this Office

Vision & Mission

Vision
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To ensure that Hong Kong is served by a fair and efficient public administration which is committed to accountability, openness and quality of service

Mission
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Through independent, objective and impartial investigation, to redress grievances and address issues arising from maladministration in the public sector and bring about improvement in the quality and standard of and promote fairness in public administration

Functions
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The Ombudsman should serve as the community's watchdog to ensure that:
  • Bureaucratic constraints do not interfere with administrative fairness
  • Public authorities are readily accessible to the public
  • Abuse of power is prevented
  • Wrongs are righted
  • Facts are pointed out when public officers are unjustly accused
  • Human rights are protected
  • The public sector continues to improve quality and efficiency
Values
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  • Maintaining impartiality and objectivity in our investigations
  • Making ourselves accessible and accountable to the public and organisations under our jurisdiction
  • According the public and organisations courtesy and respect
  • Upholding professionalism in the performance of our functions
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