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Latest arrangement of walk-in counter service

24 November 2020

In view of the latest development of COVID-19, face-to-face meeting with Duty Officer or case officer must be made by prior appointment.


All visitors by prior appointment are required to wear surgical masks, take body temperature check and disinfect their hands before entering the Office. Those with a fever or flu symptoms will be advised to leave immediately and seek medical assistance.


Members of the public who wish to lodge complaints or make enquiries are encouraged to contact the Office through other means (i.e. email, fax, hotline, voice message and online form) to reduce the risk of the spread of the coronavirus.


The special precautionary measures will be lifted when conditions permit.


Office of The Ombudsman