News & Resources

In view of the current widespread of COVID-19, the Office of the Ombudsman today (14 July 2020) announced that the Office will temporarily suspend the walk-in reception counter service on 15 July 2020 (Wednesday). Face-to-face meetings with Duty Officer or case officers must be made by prior appointment.

Members of the public who wish to lodge complaints or make enquiries are encouraged to contact the Office through other means (i.e. email, fax, hotline, voice message and online form).

Office of the Ombudsman