News & Resources

The Office of The Ombudsman today (22 August) announced that the Office will resume reception counter service from 24 August (Monday), in view of the latest situation of COVID-19. Face-to-face meetings with Duty Officer or case officers must be made by prior appointment.

Members of the public who wish to lodge complaints or make enquiries are encouraged to contact the Office through other means (i.e. email, fax, hotline, voice message and online form).

All visitors by prior appointment are required to wear surgical masks and undergo body temperature checks before entering the Office. Those with a fever or flu symptoms will be advised to leave immediately and seek medical assistance.

The special precautionary measures will be lifted when conditions permit.

Office of The Ombudsman