News & Resources

The Office of The Ombudsman announced today (February 18) that the Office will resume reception counter service from February 22 (Monday) while continuing to implement targeted social distancing and infection control measures.

Members of the public who wish to lodge complaints or make enquiries are encouraged to contact the Office through other means (i.e. email, fax, hotline, voice message or online form).

Face-to-face meetings must be made by telephone appointment. All visitors are required to wear surgical masks, take body temperature check and disinfect their hands before entering the Office. Those with a fever or flu symptoms will be advised to leave immediately and seek medical assistance.

The above special precautionary measures will be lifted when situation permits.

Office of The Ombudsman