News & Resources

The Office of The Ombudsman today (13 March 2020) announced that the Office will resume normal public service from 16 March (Monday).  The Reception Counter will be open from 9:00 am to 5:00 pm from Monday to Friday.

To continue to help reduce social contacts and the risk of the spread of COVID-19 in the community, members of the public who wish to lodge complaints or make enquiries are encouraged to contact the Office through email, fax, hotline, voice message or online form. Face-to-face meetings with Duty Officer or case officers have to be made by prior appointment.  All visitors by prior appointment are required to wear surgical masks and take a body temperature check before entering the Office.  Those with symptoms such as fever or cough will be advised to seek medical assistance and not to enter the Office.

The special precautionary measures will be lifted when conditions permit.

Office of the Ombudsman