How to Lodge a Complaint

Lodging a Complaint

You must provide your name and postal address regardless of the means of lodging complaints.

In writing
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1) By complaint form

Please provide details of your complaint, including a description of the event and the injustice sustained as a result of the alleged maladministration of the organisation(s) concerned. Please also attach copies of relevant documents and correspondence exchanged with the organisation(s).


2) By letter

Address
30/F, China Merchants Tower, Shun Tak Centre
168-200 Connaught Road Central, Hong Kong
or G..P.O. Box No. 3300, Hong Kong
Fax
(852) 2882 8149
In person
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You can lodge your complaint by visiting our Office in person. Our duty officer will meet you to understand and receive your complaint.

Address
30/F, China Merchants Tower, Shun Tak Centre
168-200 Connaught Road Central, Hong Kong
Opening hours of Reception Counter
Monday to Friday
8:45 a.m. to 5:45 p.m.
Saturday, Sunday & Public Holidays
Closed
By telephone
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Telephone Hotline: (852) 2629 0555

You may choose to lodge your complaint by telephone if:
  • You cannot properly express your complaint in writing
  • Your complaint is simple, involves not more than two organisations under complaint and fairly self-evident, and can be explained over the phone in less that 15 minutes

To ensure accuracy of the complaint points, the telephone conversation will be tape-recorded. A complaint form recording the complaint points will be posted to you for confirmation. We will process your complaint upon receiving your signed complaint form.

The audio record of any telephone complaint will be deleted three months after the date of the telephone complaint.


Complainants Charter

> Click here to the "Complainant Charter"

Notes for Complainants

> Click here

Charges for the Provision of Information

> Click here
 
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